ServiceTitan Manages Jobs
You Have. Alfred Finds The Next Ones.
ServiceTitan is excellent field service management software. It dispatches your team, handles invoicing, and tracks jobs. It does not find new customers or reactivate old ones. Alfred does exactly that — and works alongside ServiceTitan without conflict.
See Alfred in Action →Side by side: the honest comparison
Most comparisons are written by one of the parties. This one is not. Here is what each tool actually does for a trades business trying to grow.
| Feature | ServiceTitan | Alfred |
|---|---|---|
| Primary purpose | Job management, dispatching, invoicing | Lead generation and customer reactivation |
| Finds new customers | No | Yes — 400+ prospects contacted monthly |
| Reactivates past customers | No | Yes — personalised sequences per customer |
| Scheduling and dispatch | Yes — core feature | No |
| Invoicing and payments | Yes | No |
| Monthly cost | $200–$600/month | $500–$2,500/month |
| Works alongside other tools | Yes | Yes — no conflicts |
| Results in first 30 days | Operational only | Quote requests and customer replies |
What ServiceTitan does well
ServiceTitan is not the wrong choice — it is the right choice for running an operation. It just does not build the pipeline that fills it.
Runs the operation
ServiceTitan is genuinely excellent at what it does — dispatching, job tracking, team management, and invoicing. For trades businesses with multiple technicians, it is hard to beat.
Tracks every job
ServiceTitan keeps a complete record of every customer and job. That history is valuable — Alfred can use it to identify which past customers are overdue for contact.
Connects your tools
ServiceTitan integrates with accounting software, GPS tracking, and payment processors. If operational efficiency is the goal, it delivers.
What Alfred does that ServiceTitan can't match
ServiceTitan assumes the calendar is full. Alfred is what fills it — working proactively to find the next job before the current one is even finished.
Finds customers who are not looking yet
ServiceTitan assumes the phone is already ringing. Alfred contacts past customers and new prospects before they start searching — getting to them before your competitors do.
Not a broadcast, a conversation
Alfred writes unique messages for each recipient — referencing their property, their last service, their location. Response rates are 3–5x higher than generic email campaigns.
The math works differently
ServiceTitan costs $200–$600/month to manage the jobs you have. Alfred costs $500/month to find the next batch. One reactivated customer covers Alfred's fee for several months.
Real results from Alfred campaigns
See what Alfred would
add to your business
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